Terms of use  - LinkupAPI

1. WHO WE ARE AND HOW YOU ACCEPT THESE TERMS

These Terms of Use ("Terms") are provided by LINKUPAPI, SAS (société par actions simplifiée), registered with the Paris Trade and Companies Register under number 995 238 540 (SIRET 995 238 540 00018, VAT FR51 995 238 540), registered office at 58 Rue de Monceau, 75008 Paris, France ("LinkupAPI", "we", "us").

Contact: support@linkupapi.com

- You accept these Terms by ticking the acceptance box when you create your account. We record the version accepted, the date and time, and the technical details of the acceptance (IP address, browser). Using the API, the dashboard, or the MCP server also constitutes acceptance.

- If you accept on behalf of a company or another legal entity, you represent that you have the authority to bind it, and "you" refers to that entity.

- You must be at least 18 years old to use the service.

- The service is designed for professionals: software developers, companies, and organizations that automate outreach and data workflows in the course of their business. By creating an account, you declare that you use the service for professional purposes. Mandatory rules of law that cannot be waived apply where they must, notwithstanding any clause of these Terms.

- The following documents form part of these Terms: our Privacy Policy (linkupapi.com/legal/privacy-policy), our Data Processing Agreement (available on request at privacy@linkupapi.com), our list of sub-processors (linkupapi.com/legal/subprocessors), our pricing page (linkupapi.com/pricing), and our documentation (docs.linkupapi.com). In case of conflict, these Terms prevail over the documentation, the Data Processing Agreement prevails over these Terms for everything that concerns the processing of personal data, and a signed agreement between you and LinkupAPI prevails over these Terms.

2. SERVICE OVERVIEW

LinkupAPI provides an API platform that lets software developers and businesses connect messaging and professional accounts and automate outreach and data workflows on behalf of the account owner, including:

- Account connection: connect the social and professional networking accounts (including Sales Navigator and Recruiter seats where available), email mailboxes (Gmail, Microsoft 365 / Outlook, or any SMTP/IMAP provider), and WhatsApp numbers that you own or are authorized to operate, through the API or through our hosted connection page.

- Messaging and outreach: send messages, invitations, InMails, and emails from connected accounts; read conversations, replies, delivery failures, and opt-out requests.

- Email enrichment: find and verify professional email addresses for the contacts you process, billed in credits (section 10).

- Webhooks and monitoring: receive real-time events about connected accounts and message activity.

- Tooling: a dashboard, team workspaces, API keys for your own end users, and an MCP server that exposes the API to AI agents and assistants.

The exact feature set, endpoints, and technical limits are described in our documentation at docs.linkupapi.com. We may add, improve, or deprecate features as described in section 9.

3. YOUR ACCOUNT, YOUR TEAM, AND YOUR API KEYS

- You are responsible for the security of your account, your API keys, and the credentials of the accounts you connect. API keys are confidential: do not share them, embed them in client-side code, or expose them to third parties. Notify us at support@linkupapi.com as soon as you suspect unauthorized use.

- Team workspaces: the workspace owner is responsible for the members they invite and for everything done with the workspace's keys and connected accounts.

- End-user keys: if you create API keys for your own customers or end users, you remain our customer and remain responsible for their use of the service. You must have the authority to connect their accounts, pass on to them the obligations of sections 4 to 7, and handle their requests and complaints as first line.

- Notices from us are validly sent to the email address of your account and are deemed received when sent.

4. ACCOUNT CONNECTION AND AUTHORIZATION

- You may only connect accounts that you own, or that their owner has explicitly authorized you to connect and operate.

- Connections are made through the providers' authentication mechanisms (credentials, session tokens, OAuth consent, app passwords, or device pairing). You are responsible for having the right to use these credentials.

- Actions performed through the API (sending a message, an invitation, an email) are performed on the connected account's behalf, at your request. You remain responsible for these actions as if you had performed them directly from the account.

- Network routing: connected accounts are routed through our infrastructure, which applies the account-protection measures described in section 8, included in your plan. If you choose to route an account through your own network connection, you are responsible for its legality, reliability, and location, and we are not responsible for connection failures or account restrictions caused by it.

- Third-party platforms (such as social networking platforms, Google, Microsoft, or Meta) have their own terms of service and usage policies. You are responsible for ensuring that your use of connected accounts complies with them. LinkupAPI does not guarantee that automated activity is permitted by every provider, and providers may restrict, verify, or suspend accounts at their discretion. We are not liable for such restrictions, and they do not entitle you to a refund.

- A connection may require re-authentication (for example after a password change, a security check, or a session expiry). The status of each account is exposed through the API and webhooks; reconnecting is your responsibility.

5. DATA HANDLING

Our processing of personal data is described in our Privacy Policy (linkupapi.com/legal/privacy-policy) and, for the data you process through the API, in our Data Processing Agreement, both of which form part of these Terms. The Data Processing Agreement is provided on request at privacy@linkupapi.com and applies to you from the moment you first send personal data through the API, whether or not a copy has been countersigned. In summary:

- We store the data necessary to operate the service: account and billing information, API logs, the session tokens of connected accounts (encrypted at rest), and message data processed through the API for the time needed to provide the requested features, as described in section 8 of the Privacy Policy.

- We do not store the passwords of the accounts you connect. A password entered to connect an account is used once to open the session and is not written to our database; only the resulting session token is kept, encrypted. The only exception is a mailbox connected with an app password over SMTP/IMAP, which the service needs to keep (encrypted) to read and send emails on that mailbox; OAuth connections (Google, Microsoft) store a revocable token instead.

- We do not sell personal data, do not use connected-account content for advertising, and do not use it to train artificial intelligence models.

- For the personal data you process through the API (for example your prospects' contact details and your outreach messages), you act as the data controller and LinkupAPI acts as your processor. You are responsible for having a legal basis for this processing and for honoring data subjects' rights. Our sub-processors are listed at linkupapi.com/legal/subprocessors and we notify changes to that list as described in the DPA.

6. ACCEPTABLE USE — OUTREACH AND ANTI-SPAM

You agree to:

- comply with all applicable laws on electronic marketing and data protection, including the GDPR, the ePrivacy rules, and, where applicable, the CAN-SPAM Act and the TCPA;

- only contact recipients for whom you have a valid legal basis (consent or legitimate interest, as applicable);

- honor opt-out and unsubscribe requests promptly, and not re-contact recipients who have opted out;

- accurately identify the sender of every message, and never impersonate a person or organization or use misleading sender information or subject lines;

- respect the technical limits and account health mechanisms described in section 8, and not attempt to bypass them;

- not send messages containing illegal, defamatory, or fraudulent content, malware, or phishing attempts.

Bulk, indiscriminate, or non-compliant messaging degrades deliverability for everyone and exposes your connected accounts to suspension by their providers. We may throttle, suspend, or terminate access in the cases and under the conditions of sections 8 and 16.

7. PROHIBITED USES

You must not:

- use the API for illegal activities or to infringe third-party rights;

- connect an account without its owner's authorization;

- attempt to reverse engineer, resell, or sublicense the service without our written consent, other than through end-user keys as described in section 3;

- share API credentials with unauthorized third parties;

- exceed the technical limits of section 8 or attempt to bypass technical restrictions or security measures;

- use the service to build a competing product based on our infrastructure;

- use the service to harass, threaten, or discriminate against anyone, or to collect data on minors.

8. FAIR USE, TECHNICAL LIMITS, AND ACCOUNT PROTECTION

- Per-account plans and the Unlimited plan include unlimited use of the API on your connected accounts. We do not apply hidden quotas on the number of messages, searches, or API calls. The only limits are:

(a) the limits set by each third-party platform on the connected account itself (for example daily invitation or message caps), which we do not control;

(b) the technical rate limits described in our documentation or communicated to you (such as the number of simultaneous requests per API key and per account), which protect the stability of the service for all customers;

(c) the credit balance, for the email enrichment endpoints (section 10).

- Account protection: to keep your connected accounts safe, the service includes mechanisms such as connection and session consistency, cooldowns after provider warnings, and automatic detection of revoked sessions. These mechanisms may delay or pause actions on an account showing signs of a provider restriction.

- Throttling or suspension at our initiative happens only in the following cases: a breach of sections 6 or 7; use that exceeds the published technical limits and degrades the service for other customers; a security incident involving your account or keys; or non-payment (section 10). Where practicable, we notify you and give you the opportunity to remedy the issue.

- Before connecting a large number of accounts (several thousand or more), we recommend contacting us: we can confirm capacity in writing and set up dedicated infrastructure for your workspace.

9. USAGE RIGHTS, SUPPORT, AND SERVICE EVOLUTION

- You are granted a personal, non-transferable, non-exclusive right to access and use the API, the dashboard, the MCP server, and the documentation for the duration of your subscription, for your internal business purposes and for the products you provide to your own customers.

- Technical support is provided by email at support@linkupapi.com, on business days (Paris time), for issues related to the API.

- We may update, improve, or deprecate endpoints and features. Breaking changes to a generally available endpoint are announced in advance through our documentation or by email whenever reasonably possible; security fixes and changes imposed by third-party platforms may be deployed without notice.

- Features labeled beta, preview, or experimental are provided as is, may change or be withdrawn at any time, and are excluded from any availability commitment.

10. SUBSCRIPTIONS, CREDITS, AND BILLING

10.1 General

- The service is sold as subscription plans described on our pricing page. Payments are processed by Stripe. Prices are stated exclusive of taxes; applicable VAT or sales taxes are added at checkout based on your billing address and tax status.

- Plans are billed in advance at the start of each billing period (monthly unless stated otherwise at checkout) and renew automatically for successive periods of the same length until cancelled. You can cancel at any time from the dashboard, in a few clicks, without notice. Cancellation takes effect at the end of the current billing period; the period already started remains due and is not refunded.

- What you purchase is access to the service for the billing period, not a quantity of use. Fees for a period are due whether or not you use the service during that period.

- The number of connected accounts, the usage made of them, the credits consumed, and your invoices are shown in your dashboard.

- Failed payment: if a renewal payment fails, our payment provider retries it and notifies you. While an invoice is unpaid, access may be suspended. If payment has not been made within fourteen (14) days of the renewal date, the plan is cancelled automatically. Suspension or cancellation for non-payment does not reduce the amounts due.

- Price changes: we may change the price of a plan with at least 30 days' notice by email. The new price applies from the first renewal after the notice period. If you do not accept it, cancel before that renewal.

10.2 Per-account plans

- The price of a per-account plan depends on the number of accounts connected to the service. One account means one LinkedIn profile, one Gmail or Outlook mailbox, or one WhatsApp number. Usage of the API on connected accounts is unlimited, within the limits described in section 8. The hosted connection page and webhooks are included.

- The plan is billed in advance for the number of accounts it includes. Accounts connected beyond that number during a period are billed at the next renewal, on the highest number of accounts connected at the same time during the period, at the per-account price of your tier, and that number becomes the plan's quantity for the following periods. You can disable this automatic upgrade in the dashboard, in which case connections beyond the plan's quantity are refused.

- An increase of the number of accounts takes effect immediately and is billed at the next renewal, without pro rata. A decrease takes effect at the next renewal, without refund or credit for the current period. The number of accounts cannot go below the plan's minimum or below the number of accounts currently connected.

- From 640 connected accounts, the Unlimited plan applies at the flat price shown on the pricing page.

- Email enrichment endpoints are not included in per-account plans and are billed in credits (section 10.3).

10.3 Credit packs

- Credit packs are one-time purchases. Credits are consumed by the email enrichment endpoints at the rates published in our documentation.

- Pack credits are valid for twelve (12) months from the date of purchase. Credits unused at the end of that period expire and are not refunded.

- If you enable automatic top-up, we charge the payment method on file for a new pack each time your balance falls below the threshold you set. You can change or disable automatic top-up at any time in the dashboard; packs already charged are not refunded.

10.4 Credit-based subscriptions

- Credit-based plans include a fixed number of credits for each billing period. These credits are valid for the billing period in which they were granted only. Credits unused at the end of the period expire: they are not carried over to the next period, refunded, or converted, except on plans expressly sold with credit rollover.

- At each renewal, the included credits are granted again for the new period.

- If you cancel, the credits of the current period remain usable until the end of that period.

- The Unlimited plan includes no credits and no usage limit, within the limits described in section 8.

10.5 Free trial and free credits

- Per-account plans come with a free trial of seven (7) days, offered once per customer (one workspace, one Stripe customer), on the first subscription only. A valid payment method is required to start the trial. During the trial you have full access to the plan for the number of accounts you selected, and nothing is charged.

- You can cancel at any time during the trial from the dashboard, in a few clicks; nothing is then charged and the plan ends at the end of the trial. The end date of the trial is shown in your dashboard.

- If you have not cancelled when the trial ends, your first billing period starts automatically and is charged to the payment method on file; the subscription then follows section 10.1. The amount charged is the plan price shown at checkout, plus any accounts connected beyond the plan's quantity, as described in section 10.2.

- Trial abuse (creating several accounts or workspaces to obtain more than one trial) is not allowed; we may end such trials and refuse further ones.

- We may also grant trials or free credits at our discretion, for example without a payment method or for a different duration; their conditions are stated when they are granted, and at the end of such a trial the account reverts to no plan unless you subscribe.

- Free credits and trial periods have no monetary value, may be withdrawn in case of abuse, and are never refunded or converted.

11. REFUND POLICY

- Fees paid are non-refundable, except as provided in this section or required by applicable law.

- Not using the service during a billing period for which it was available does not entitle you to a refund of that period. Renewal charges are not refundable: it is your responsibility to cancel before the renewal date if you no longer wish to use the service.

- First payment without a trial: you may request a full refund of your first payment within three (3) days of that payment, provided no billable use has been made of the service (no credit consumed, no account connected). Once the service has been used, or after that period, no refund is provided.

- First payment after a free trial: the trial is your evaluation period, so the first charge at the end of the trial is not covered by the previous paragraph. As a safeguard against a missed cancellation, if you ask us within three (3) days of that first charge, we refund it in full and cancel the subscription immediately, once per customer. After that period, the charge is final.

- Credit packs are not refundable once any credit of the pack has been consumed.

- We may, at our sole discretion, review a refund request on a case-by-case basis. A refund granted as a goodwill gesture is limited to the most recent billing period and does not constitute a waiver of these Terms or an acknowledgement of any right to a refund.

- Refund requests must be sent to refund@linkupapi.com from the email address of the account.

- Please contact us before disputing a charge with your bank or card issuer. A chargeback on a charge made in accordance with these Terms may result in the suspension of your account until the matter is resolved.

12. SERVICE AVAILABILITY

- We strive to maintain maximum availability and scalability of the service within the scope of our activity, on a best-efforts basis. The service is provided as is and as available; we do not guarantee uninterrupted or error-free operation.

- Service level commitments and warranties are not included in our standard plans. They may be agreed in writing under a custom plan.

- Availability figures shown on our website are measured values over a past period, provided for information only.

- We may suspend the service temporarily for maintenance or security reasons, and will try to give advance notice when practicable. Outages, restrictions, or changes of third-party platforms and providers, force majeure, and incidents caused by your use or your infrastructure are outside our control.

- Unavailability does not entitle you to a refund or compensation beyond what section 15 provides.

13. INTELLECTUAL PROPERTY

- The service, the API, the dashboard, the MCP server, the documentation, the SDKs, the LinkupAPI name, logo, and domain names, and all related software, designs, and content are and remain the property of their respective rights holders, whether or not registered. LinkupAPI operates the service under license from those rights holders. These Terms grant you no right other than the usage right of section 9, and no right of any kind in the underlying intellectual property.

- The data you send through the API, the content of your messages, and the data of your connected accounts ("Customer Data") remain yours. You grant us the right to host, process, and transmit Customer Data solely to provide the service, as described in section 5.

- Email addresses returned by the email enrichment endpoints come from publicly available sources and third-party providers and are provided without guarantee of accuracy or deliverability; you may use them for your internal business purposes and in your own products, in compliance with applicable law and section 6, and may not resell them as a standalone dataset.

- If you send us suggestions or feedback, we may use them freely without obligation to you.

- You may mention that your product is powered by LinkupAPI. We may mention you as a customer by name and logo unless you ask us not to by email.

14. CONFIDENTIALITY

Each party keeps confidential the non-public information it receives from the other in connection with the service (including pricing negotiated with you, your Customer Data, and our technical and security information) and uses it only to perform these Terms. This obligation lasts for the duration of the relationship and three (3) years after, and does not apply to information that is public, already known, independently developed, or that must be disclosed by law.

15. LIABILITY AND INDEMNIFICATION

- You are solely responsible for your use of the API, for the content of the messages you send, for the accounts you connect, and for the compliance of your outreach campaigns with applicable law and with the terms of the platforms you connect.

- You will defend and indemnify LinkupAPI against any claim, fine, or cost (including reasonable legal fees) brought by a third party, a recipient of your messages, a platform, or an authority, arising from your use of the service in breach of these Terms or applicable law, from the accounts you connect, or from the products you provide to your own customers.

- LinkupAPI is not liable for actions taken by third-party providers on connected accounts (including restrictions, verification requests, or suspensions), for the accuracy or completeness of data returned by third-party sources, for service interruptions beyond our reasonable control, or for indirect damages such as loss of profits, revenue, data, or business opportunities.

- To the maximum extent permitted by law, LinkupAPI's total aggregate liability under these Terms, for all claims together, is limited to the amount you paid us for the billing period during which the event giving rise to the claim occurred, and in any case to one (1) month of subscription fees.

- Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for gross negligence or willful misconduct, for death or personal injury, or arising from our obligations under data protection law.

16. SUSPENSION AND TERMINATION

- You may terminate your account at any time from the dashboard or by contacting support. Termination takes effect at the end of the current billing period for a paid plan, and immediately otherwise.

- We may suspend or terminate your access in case of violation of these Terms, non-payment, or use that creates a risk for the service, other customers, or third parties, under the conditions of section 8. Where practicable, we notify you and give you an opportunity to remedy the issue first; we may suspend immediately in case of a security incident, fraud, or a serious breach of sections 6 or 7.

- We may also terminate these Terms for convenience with 30 days' notice.

- On termination: amounts already paid remain acquired by us except as provided in section 11; your connected accounts are disconnected and their session tokens deleted; your access to the API and the dashboard ends; your data is then handled as described in the Privacy Policy (section 9 — Deletion and Revocation).

- Sections 5, 13, 14, 15, 19, and 20 survive termination.

17. FORCE MAJEURE

Neither party is liable for a failure to perform caused by an event beyond its reasonable control, including outages of third-party platforms, network or hosting providers, cyberattacks, strikes, or acts of authorities. The affected party notifies the other and resumes performance as soon as possible. If the event lasts more than 30 days, either party may terminate the affected subscription.

18. MODIFICATION OF TERMS

- We may modify these Terms at any time.

- Material changes (billing, refund, liability, data handling, or your obligations) are notified at least 30 days before they take effect, by email to your account address and in the dashboard. If you do not accept a material change, you may terminate your subscription before its effective date.

- Other changes (clarifications, new features, legal references) take effect on publication.

- Continued use of the service after the effective date constitutes acceptance of the updated Terms.

19. GENERAL

- These Terms, with the documents listed in section 1, are the entire agreement between you and LinkupAPI about the service and replace any prior discussion.

- You may not assign these Terms without our written consent. We may assign or transfer them, in whole or in part, to an affiliate or to a successor, including in a merger, sale, reorganization, or transfer of the business or of the registered office, with notice to you; the assignee then takes our place under these Terms.

- If a clause is held invalid, the rest remains in force and the clause is replaced by a valid one with the closest effect.

- A failure to enforce a clause is not a waiver.

- These Terms are written in English. If a translation is provided, the English version prevails.

- You represent that you are not located in, and will not use the service from, a country subject to comprehensive sanctions of the European Union, and that you are not on a sanctions list.

20. GOVERNING LAW AND DISPUTES

- These Terms are governed by French law.

- Before any legal action, the parties try to resolve the dispute amicably: write to support@linkupapi.com with the details of your claim; we will try to answer within 30 days.

- Any dispute that cannot be resolved amicably is submitted to the competent courts of Paris, France, including for urgent or multiple-defendant proceedings, subject to mandatory rules of jurisdiction that cannot be waived.

21. CONTACT

LINKUPAPI SAS

58 Rue de Monceau, 75008 Paris, France

support@linkupapi.com — privacy@linkupapi.com — refund@linkupapi.com